Online Sales

Placing an Order
You can place an order online by visiting the American Hemp Hub shop. We accept Visa, MasterCard, and Discover credit card payments.

Cost of Shipping
We use USPS for shipping and charge a flat rate of $7.00. Any order over $50 includes free shipping.

When Will My Order Ship?
Generally, all packages are shipped out via USPS within 48 hours after payment has been processed. Our policy states to allow 2–4 days for fulfillment, which gives our team time to process all orders during periods of higher volume. Once your package has shipped, you will receive your USPS tracking number via the email associated with your order.

Please also note that your shipping time estimate (5–7 days) begins after your order has shipped from our offices. We usually cannot ship on weekends, so orders placed on Friday may not be shipped out until Monday.

Making Changes to an Order
Unfortunately, after an order has been processed, we are unable to make changes to it. This helps us avoid errors in the fulfillment process as we strive to provide the highest quality service for our customers. We appreciate your understanding.

Shipping

Expedited Shipping
We do not offer expedited or rush shipping at this time.

International Shipping
We do not offer international shipping. We also do not ship to Guam, Puerto Rico, or the U.S. Virgin Islands at this time.

My Transaction Was Declined – What Do I Do?
Don’t worry! If you see a “Failed” or “Declined” transaction error message, here are a few steps you can take:

• Try clearing your browser history
• Try a different browser
• Try a different card (MasterCard and Visa are the most commonly accepted)
• Verify that the ZIP code on your card matches your billing address

Please note that card approval rates are not 100%, and sometimes cards are declined for reasons beyond our control. If you’re still having trouble, feel free to contact us.